Return & Refund Policy

Your satisfaction is our top priority. In the unlikely event that you receive a damaged product, we are committed to making things right.

Returning a Product:

We don't initiate any returns at any conditions.

However please follow the steps below to request a refund:

Proof of Damage:

You must provide proof of the damage by capturing a video of the unboxing process from the moment you begin to open the package until the damage is revealed. This video is essential and will serve as evidence of the condition of the product upon arrival.

Initiate Refund Process:

To begin the refund process, you must contact our customer service team within 24 hours of receiving your order. Please include the unboxing video along with a description of the damage. You can connect with us using the contact information provided on this website.

Evaluation:

Our team will evaluate your claim based on the provided video proof. We reserve the right to refuse a refund if the claim or proof is insufficient, unclear, or deceptive.

Refund Approval:

If your claim is approved, we will initiate a refund to your original payment method. Please note that it may take 5-7 working days for the refunded amount to reflect in your account.We are dedicated to ensuring that you have a smooth and pleasant experience with our bookstore.

Cancellation Policy:

We at BOOKSBEEKART strive to provide our customers with the best possible service. Please be advised that once an order is placed, it is immediately processed to ensure timely delivery. Due to this efficient process, we are unable to accommodate cancellations after an order has been processed. We encourage our customers to review their orders carefully before completing their purchases.